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What is IT Infrastructure Library?

The IT Infrastructure Library (ITIL) is an integrated, process–based, best practice framework for managing IT services. It provides guidance for creating and operating a Service Desk that provides efficient communication between the user community and the IT provider.

What is ITIL best practices?

Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with business needs. The right combination of technological automation and ITSM processes can help you towards achieving successful ITIL processes.

What are ITIL standards?

ITIL® standards are a framework of good practices that IT service organizations can use to deliver services to their customers. The framework, with its five service life cycles, aids organizations in designing effective service offerings and delivering the services efficiently.

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