Keyword Analysis & Research: vanguard sign in problems


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Frequently Asked Questions

What's wrong with Vanguard's website?

Callers can stay on hold or get a call back, but some calls aren't being returned. Problems with Vanguard’s website, which started as early as Dec. 23, according to the Bogleheads website, are continuing six days later — preventing Vanguard clients from accessing statements, trade confirmations and tax forms.

What is Vanguard's customer service like?

Recently I have to assist family members in managing their accounts (via financial POA) and an estate account. Vanguard's Customer Service is SUBPAR. Widely divergent instructions on required documentation to transfer and establish trust accounts or to be added to existing accounts, no follow up, and impossible to get a live person to assist you.

What are the pros and cons of a vanguard account?

Pros: Decent returns on index funds; variety of sector funds, money market accounts I have been an account holder at Vanguard for 28+ years. Recently I have to assist family members in managing their accounts (via financial POA) and an estate account. Vanguard's Customer Service is SUBPAR.

Do you have any ill feelings towards Vanguard?

I can't stand Vanguard!!! Any ill feelings from me towards this company has been earned by their complete lack of customer service, which I would rate be in the negatives!!!! The WORSE by far. I'm trying to get my deceased mother's account worked out and I have been transferred and placed on hold multiple times.


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