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Frequently Asked Questions

Is the Coast Guard’s Human Capital Management System available to all users?

This limited availability to the Coast Guard’s human capital management system will impact all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in Direct Access for all users will be unavailable.

When is direct access available?

Direct Access will have limited availability Oct. 6 through Oct. 10. During this timeframe, access to self-service will be unavailable. You should complete any required work and enter any requests prior to 5 p.m. EDT on Oct. 6.

What information will I receive as a Coast Guard subscriber?

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system.

How do I contact the USCG travel Assist Teams?

Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 7 p.m., (EDT), Monday-Friday.

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