sla | Service-level agreement

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Service-level agreement - Wikipedia
wikipedia.org

https://en.wikipedia.org/wiki/Service-level_agreement

WEBA service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

DA: 38 PA: 89 MOZ Rank: 67

What is a Service Level Agreement (SLA)? - ServiceNow
servicenow.com

https://www.servicenow.com/products/itsm/what-is-sla.html

WEBA service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Demo ITSM. An introduction to service level agreements. Success in business depends heavily on an organization’s ability to understand and meet customer expectations.

DA: 92 PA: 73 MOZ Rank: 32

What is a Service Level Agreement (SLA)? | IBM
ibm.com

https://www.ibm.com/topics/service-level-agreement

WEBNov 27, 2023 · A service level agreement (SLA) is a contract between a service provider and a customer that outlines the service to be provided, the level of performance to be expected, how performance will be measured and approved and what happens if performance levels are not met.

DA: 13 PA: 97 MOZ Rank: 72

Service-level agreements (SLAs) — a complete guide
adobe.com

https://business.adobe.com/blog/basics/service-level-agreements-slas-a-complete-guide

WEBA service-level agreement (SLA) specifies the degree of service a customer can expect from a supplier or vendor. An SLA details the service expected of the vendor, the metrics the deliverables will be measured by, and penalties that will be implemented should the agreement not be met by either party.

DA: 64 PA: 8 MOZ Rank: 59

What is an SLA? Learn best practices and how to write one
atlassian.com

https://www.atlassian.com/itsm/service-request-management/slas

WEBIT Asset Management (ITAM) is crucial for tracking and justifying IT spend. Learn more about the process, its importance, and choosing the right software. An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

DA: 97 PA: 21 MOZ Rank: 53

What is SLA? - Service Level Agreement Explained - AWS
amazon.com

https://aws.amazon.com/what-is/service-level-agreement/

WEBA service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.

DA: 26 PA: 53 MOZ Rank: 9

What is a service-level agreement (SLA)? Definition, templates, …
logrocket.com

https://blog.logrocket.com/product-management/service-level-agreement-sla-definition-templates-examples/

WEBMay 17, 2023 · A service-level agreement (SLA) is a contract between a service provider and a client that clearly outlines the expectations and responsibilities of both parties. This agreement sets the standards for the level of service the provider will deliver, detailing specific metrics such as response time, resolution time, and product-specific …

DA: 57 PA: 33 MOZ Rank: 97

What Is a Service-Level Agreement (SLA)? And How To Write One
coursera.org

https://www.coursera.org/articles/sla

WEBNov 29, 2023 · SLA stands for service level agreement. It refers to a document that outlines a commitment between a service provider and a client, including details of the service, the standards the provider must adhere to, and the metrics to measure the performance. Typically, it is IT companies that use service-level agreements.

DA: 54 PA: 18 MOZ Rank: 5

service-level agreement (SLA) - TechTarget
techtarget.com

https://www.techtarget.com/searchitchannel/definition/service-level-agreement

WEBA service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an SLA.

DA: 6 PA: 49 MOZ Rank: 18

Definition of Service-Level Agreement (SLA) - Gartner
gartner.com

https://www.gartner.com/en/information-technology/glossary/sla-service-level-agreement

WEBA service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.

DA: 21 PA: 56 MOZ Rank: 45