Customer Follow-Up: 6 Proven Ways to Follow-Up After a …
https://www.intercom.com/blog/customer-follow-up/
Celebrating International Women’s Day 2022: Women who broke the bias Editor, Intercom Audio Content Producer, Intercom Editors picksAssembly required – 55 sales tools to build the ultimate tech stack Watch and listenInfrastructure at speed: 5 lessons learned from building Intercom in Europe Principal Systems Engineer, Intercom Editors picks1. Say thank you 1. Say thank you
This is the most common type of follow-up message for a reason: it lets you express appreciation for the customer’s purchase and establish consistent contact into the future. For example, for conversations with VIP customers, you can include a phone number or email address where they can reach you if they have questions or run into stumbling blocks.2. Help them get started with your product or service 2. Help them get started with your product or service
Just as a maître d’ can set the tone for your whole experience at a high-end restaurant, a well-crafted welcome message or onboarding product tour sets the tone for your product or service. These types of messages should focus on things that will actually help the recipient get value from your product from day one. Things like: The most impactful next steps for them to take, e.g. send a message or add five teammates.
The three most common questions customers have on the first day. Address them right upfront so they don’t have to hunt around for the answers.6. Send them articles that might be helpful 6. Send them articles that might be helpful
Your is full of useful information on how to get the most out of your product. If the customer has expressed concern or interest in using some part of your product, send them articles or information that will help them use it. You can also automatically trigger messages to send to customers at the exact moment they’ll need help while you’re using your product or browsing your website.
How we follow up with customers at Intercom
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