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Frequently Asked Questions

How to get toll tag?

· Open your account online or visit one of our TollTag retail locations to get your TollTag today. Customers are required to maintain a positive account balance, which can be monitored via our Tollmate app or our online Customer Service System. Accounts can be secured with a credit or debit card, and cash.

How to cancel TxTag account?

To cancel your TxTag Account: You may close your Account at any time by written or e-mail request to the CSC. In order to close your Account via e-mail, the request must be sent from the e-mail address that TxDOT has on file for your Account. If you have a license plate mounted tag or a motorcycle tag, you must return it to the CSC.

Where to get a TxTag?

Where to Get a TxTag. International customers call 001-214-210-0493. A representative will assist you with the short application process. By Mail – You may also download and print the application for a TxTag. Mail your completed application to TxTag Customer Service Center, 12719 Burnet Road, Austin, TX 78727.


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