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Frequently Asked Questions

Is there a national unemployment fraud scheme in Massachusetts?

BOSTON — Criminal enterprises in possession of stolen personal information from earlier national data breaches have been attempting to file large amounts of illegitimate unemployment claims through the Massachusetts Department of Unemployment Assistance (DUA) system. This is part of a national unemployment fraud scheme.

How do I report a false unemployment claim in Massachusetts?

Individuals who believe they may have had a false unemployment claim filed using their identity are urged to utilize the Department of Unemployment Assistance fraud contact form at or to call the DUA customer service department at 877-626-6800.

Does the Massachusetts Department of unemployment assistance pay you to survey?

Massachusetts Department of Unemployment Assistance does not pay claimants to take surveys. If you receive an email requesting that you complete an online survey seeming to be from the Commonwealth of Massachusetts, DWD, or Unemployment Insurance which promises to pay you to complete the survey, do not complete the survey.

How much does it cost to file for unemployment in Massachusetts?

There is no fee to file for unemployment benefits. If you get a phone call from someone presenting themselves as a representative of Massachusetts Department of Unemployment Assistance telling you that you need to pay a fee to file for unemployment benefits, do not give any information to the caller or send money.

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