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Frequently Asked Questions

What qualifies you for unemployment in Massachusetts?

Eligibility must be maintained every week you received benefits. The following can affect your Massachusetts unemployment benefits eligibility: Refusing work, quitting or getting fired. Being unable and unavailable for work. Not actively seeking work. Attending school or training full-time. Beginning self-employment.

How do you contact unemployment?

The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. Other UI phone numbers that may be helpful:

What are the unemployment requirements in Massachusetts?

Massachusetts unemployment laws require you to: Have legal authorization to work in the U.S. Be unemployed or working significantly reduces hours through no fault of your own. Actively be looking for work every week. Be willing and able to accept suitable work should it be offered to you.

How do you apply for unemployment benefits in Massachusetts?

You can apply for benefits in person, or on the phone. To apply in person, you can go to one of the 15 Department of Unemployment Assistance (DUA) walk-in offices in Massachusetts. Unemployment Insurance Walk-In Centers.


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