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Frequently Asked Questions

How do I qualify for extension of unemployment benefits?

To qualify for EB, you must have: at least one week in your benefit year that begins in an EB eligibility period. While receiving Extended Benefits (EB), you must make a systematic and sustained search for work. The EB program has different work search requirements than regular unemployment insurance.

How do you apply for unemployment benefits in Massachusetts?

You can apply for benefits in person, or on the phone. To apply in person, you can go to one of the 15 Department of Unemployment Assistance (DUA) walk-in offices in Massachusetts. Unemployment Insurance Walk-In Centers.

Can I get extension on my unemployment benefits?

Once you’ve filed for an unemployment benefits extension, wait to receive your acceptance in the mail. You’ll get paperwork attesting to that fact, and your checks will continue to come. Keep in mind that you may be audited on your unemployment status as well as your process of seeking another job at any time.

What to do when your unemployment benefits run out?

Refiling Your Claim. If your unemployment benefits have run out, you must wait until your benefit year ends to refile your claim. Either log into the state labor office’s website or call its claims number. Select the option to reopen your claim using the login credentials you used previously.


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