interactive voice response (IVR) - TechTarget
https://www.techtarget.com/searchcustomerexperience/definition/Interactive-Voice-Response-IVR
WebInteractive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system accepts a combination of voice input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact ...
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