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Frequently Asked Questions

Is the Duo mobile app available on my Device?

Duo Mobile support for Apple devices running iOS 9 or earlier and Android devices running Android 5 or earlier is no longer available as of April 1, 2018. The Duo Mobile app is no longer available for download for these devices as of June 1, 2018.

How to fix Google Duo not working on Android?

Old or corrupt data can lead to Google Duo not working issue. The solution is a simple one. Open Settings > Apps > Manage apps, search for Duo app and open it. Tap on Clear data option, as it appears on your phone.

What do I do if I cannot log in to duo?

If you have a phone, it should be your default device. To use the token, choose it from the drop-down box at the DUO Prompt. Attempt to log in three times in a row with a new code each time to resync your token to the Duo servers. If after the third attempt, it still fails, contact your campus Support Center.

What is Google Duo and how does it work?

Google Duo works on Android and iOS smartphones, tablets, computers, and Smart Displays, so you’ll never miss another moment with any of your friends and family. With the Knock Knock feature, you'll get a live video preview of the person calling you, so the fun starts before the conversation even begins.


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