Five areas of focus for adopting the next generation of claims
https://www.mckinsey.com/industries/financial-services/our-insights/claims-2030-dream-or-reality
WEBMay 2, 2022 · To prepare for a claims future that’s now closer than many expected, carriers should concentrate on five areas: empowering the claims workforce, redefining proactivity, reimagining the insurer’s role, evolving the claims ecosystem, and transforming talent. Empowering the claims workforce: Mastering the art of digitally enabled human touch.
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