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Frequently Asked Questions

How do I update my information on my Bridgecrest account?

Please login to your Bridgecrest.com account and click the Account Settings link at the top of the page. Click the Manage Phone, Manage Email, or Manage Address to update your information. How do I make a legal name - change (for example, I just got married and changed my name)?

How do I make a payment with Bridgecrest autopay?

You have several options to make a payment without a fee: enroll in Bridgecrest AutoPay, pay online with your checking/savings account, use your bank ‘Bill Pay’ option, or mail your check or money order to Bridgecrest at PO Box 53087, Phoenix, AZ 85072.

Is Bridgecrest the servicer of the loan?

As anyone who's financed through Carvana knows, Bridgecrest is the servicer of the loan. Here's the BBB complaint I submitted today, after not getting a response 2 weeks after the initial illegal contact occurred. Yes, I was 18 days past due at the time of the initial illegal contact.

What is the difference between Bridgecrest Acceptance and Bridgecrest credit?

Bridgecrest Acceptance provides financing to consumers and assists them with making payments on their accounts, and Bridgecrest Credit is a loan servicing company (basically, a company that only assists customers with making payments on their accounts). How can I make a payment without paying a fee?


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